Tameside Oldham and Glossop Mind Privacy and Cookies Policy

 

Tameside, Oldham and Glossop Mind (TOG Mind) wants everyone who accesses our services, supports us or interacts with us to be informed and comfortable with how we collect, store and share your personal information.

 

This Policy explains when and why we collect personal information about people who use our services, how we use it, the situations in which we may share your information and how we ensure the security of your personal information. Personal information is anything that identifies or could identify you.

 

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. Should we make any changes to this policy, this will be made clear on our website or we will make contact with you. This policy is version 1.0.

Contents:

  1. 1. Who we are

  2. 2. How we collect information about you

  3. 3. Information we collect and why we use it

  4. 4. Profiling: making our work more unique to you

  5. 5. Legal basis for using your information

  6. 6. Marketing

  7. 7. Sharing your Information

  8. 8. Keeping your information safe

  9. 9. How long we hold your information for

  10. 10. Your rights

  11. 11. Cookies

  12. 12. Monitoring

 

1. Who we are

Tameside Oldham and Glossop Mind are a mental health charity formed in 1978. In 2008 we re-registered as Tameside, Oldham and Glossop Mind and became a wellbeing service. Our aim is to continue to provide the best quality local mental health services in prevention, early intervention and primary care; alongside empowering individuals and our communities to live well. We are a ‘data controller’ and ‘data processor’ for the purposes of the Data Protection Act 1988 and the General Data Protection Regulation. This means that we collect, process, and store your personal information.

 

For further information about our privacy practices you can contact our Data Protection Officer by:

  • Writing to 216 - 218 Katherine Street, Ashton-under-Lyne, OL6 7AS.

  • Calling 0161 330 9223.

  • Emailing datarequest [at] togmind.org.

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2. How we collect information about you

We collect information from you in the following ways:

  • When you interact with us directly:
    This could be if you refer yourself to access our services, contact us by phone/post/email or through the website to ask us about our activities, register with us for training or an event or make a donation to us.

  • When you interact with us through third parties:
    This could be if you provide a donation through a third party such as Just Giving. This could also be when you have provided consent for a third party organisation to share your personal information with us to enable us to offer you support.

  • When you visit our website:
    We gather general information which might include which pages you visit most often and which services, events or information is of most interest to you. We may also track which pages you visit when you click on links in emails from us. We also use "cookies" to help our site run effectively. There are more details below – see 'Cookies'.

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3. Information we collect and why we use it

By using our services or our website, you acknowledge and consent to Tameside, Oldham and Glossop Mind collecting and processing data submitted by you or another organisation you are working with, including the following data:

  • Personal information we collect includes details such as your name, date of birth, email address, postal address, telephone number, and credit/debit card details (if you are making a purchase or donation).

  • Information you provide in any communications between us. You will have given us this information whilst making a donation, registering for an event, placing an order on our website or any of the other ways to interact with us.

  • Details of your visits to this Site including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access.

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4. Profiling: making our work more unique to you

How do we use your information?

  • To provide the services you require and for continuous analysis to inform the development of existing and future services.

  • To provide statistical representation of the provision of services to the bodies that fund our services. The provision of personal data is often a contractual requirement to allow us to provide the services we do. In these instances, failure to provide this data could mean we are unable to provide the service.

  • To ensure that content from this site is presented in the most effective manner for you and for your computer.

  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

  • To carry out our obligations arising from any contracts entered into between you and us.

  • To allow you to participate in interactive features of our website, when you choose to do so.

 

Sensitive Personal Information

A special note about the Sensitive Personal Information we hold:

Data Protection Law recognises that some categories of personal information are more sensitive. Sensitive Personal Information can include information about a person’s health, race, ethnic origin, political opinions, sex life, sexual orientation or religious beliefs.

We will only use this information:

  • For the purposes of dealing with your enquiry, providing services and quality monitoring or evaluating the services we provide.

  • We will not pass on your details to anyone else without your express permission except in exceptional circumstances.

    • Examples of this might include anyone reporting serious self-harm or posing a threat to others or children contacting us and sharing serious issues such as physical abuse or exploitation. The sharing of this information will be in accordance with our confidentiality policy.

  • Where you have given us your express consent or otherwise clearly indicated to us that you are happy for us to share your story, then we may publish it on our website or in other media. 

As detailed in this document, we are committed to protecting your personal information and will store this securely until such time as it is no longer needed for the purposes it was obtained for and is no longer legally required. We are legally required to hold some types of information to fulfil our statutory obligations. The time period we hold personal information for is set out in our data protection policy and is dependent on the type of information and the purposes in which it is used.

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5. Legal basis for using your information

In some cases, we will only use your personal information where we have your consent, however, there are other lawful reasons that allow us to process your personal information and one of those is called 'legitimate interests'. This means that the reason that we are processing information is because there is a legitimate interest for Tameside, Oldham and Glossop Mind to process your information to help us to achieve our vision of ensuring that everyone experiencing a Mental Health problem gets both support and respect.

 

Whenever we process your Personal Information under the ‘legitimate interest' lawful basis we make sure that we take into account your rights and interests and will not process your personal information if we feel that there is an imbalance.

 

Some examples of where we have a legitimate interest to process your personal information are where we are providing you with a service, we contact you about our services and events via post, use your personal information for data analytics, conducting research to better understand who our supporters are, improving our services, for our legal purposes (for example, dealing with complaints), or to comply with guidance from the Charity Commission.

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6. Marketing

We will only contact you about our work, how you can support us, upcoming events and services if you have agreed for us to contact you with this information. However, if you have provided us with your postal address we may send you information about our work and how you can support us by mail unless you have told us that you would prefer not to hear from us in that way.

 

You can update your choices or stop us sending you these communications at any time by contacting 'datarequest [at] togmind.org’ or clicking the unsubscribe link at the bottom of the relevant communication.

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7. Sharing your Information

The personal information we collect about you will mainly be used by our staff (and volunteers) at Mind so that they can support you. We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.

 

We may share your information with our trusted partners where we have information sharing protocols in place or where you have consented to us sharing your personal information for the purposes of a referral to another organisation. If we share your information with any other service provider, we ensure that they have appropriate controls in place to secure your information

Legal disclosure

We may disclose your information if required to do so by law (for example, to comply with applicable laws, regulations, and codes of practice or in response to a valid request from a competent authority).

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8. Keeping your information safe

We take looking after your information very seriously. We've implemented appropriate physical, technical, and organisational measures to protect the personal information we have under our control, both on and off-line. These protections avoid improper access, use, alteration, destruction, and loss. Unfortunately, the transmission of information using the internet is not completely secure. Although we do our best to protect your personal information sent to us this way, we cannot guarantee the security of data transmitted to our site.

 

Any debit or credit card details which we receive on our website are passed securely to PayPal our payment processing partner, according to the Payment Card Industry Security Standards.

Our website may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or websites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those websites or advertisers.

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9. How long we hold your information for

We only keep it as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations (for example, the collection of Gift Aid).

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10. Your rights

You have various rights in respect of the personal information we hold about you – these are set out in more detail below. If you wish to exercise any of these rights or make a complaint, you can do so by contacting our Data Protection team at 216 - 218 Katherine Street, Ashton-under-Lyne, OL6 7AS; by email at datarequest [at] togmind.org; and by phone on 0161 330 9223. You can also make a complaint to the data protection supervisory authority, the Information Commissioner's Office, https://ico.org.uk/

  • Access to your personal information:
    You have the right to request access to a copy of the personal information that we hold about you, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making. You can make a request for access free of charge. Please make all requests for access in writing and provide us with evidence of your identity. Upon receipt of your request you should receive the information within 30 days.

  • Right to object:
    You can object to our processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. Please contact us as noted above, providing details of your objection.

  • Consent:
    If you have given us your consent to use personal information (for example, for marketing), you can withdraw your consent at any time.

  • Rectification:
    You can ask us to change or complete any inaccurate or incomplete personal information held about you.

  • Erasure:
    You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it.

  • Portability:
    You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.

  • Restriction:
    You can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.

  • No automated-decision making:
    Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. You have the right not to be subject to automated decisions that will create legal effects or have a similar significant impact on you, unless you have given us your consent, it is necessary for a contract between you and us or is otherwise permitted by law. You also have certain rights to challenge decisions made about you. We do not currently carry out any automated decision-making.

Please note, some of these rights only apply in certain circumstances and we may not be able to fulfil every request.

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11. Cookies

'Cookie' is a name for a small file, usually of letters and numbers, which is downloaded onto your device, like your computer, mobile phone or tablet when you visit a website.

They let websites recognise your device, so that the sites can work more effectively, and also gather information about how you use the site. A cookie, by itself, can't be used to identify you. 

How do we use cookies?

We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you come to our website and allows us to improve the user experience.  

The cookies we use

We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide.

We use all four categories of cookies:

  • Strictly necessary cookies are essential for you to move around our website and to use its features, like our shopping basket and your account.

  • Performance cookies collect anonymous information about how you use our site, like which pages are visited most.

  • Functionality cookies collect anonymous information that remember choices you make to improve your experience, like your text size or location. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.

  • Targeting or advertising cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. As such if you visit the Mind website you may then be more likely to see adverts about Mind’s work on other websites as your browsing suggests that this is an area of interest.

 

No cookies, please

You can opt out of all our cookies (except the strictly necessary ones). Find out how to control and delete cookies in your browser.

But, if you choose to refuse all cookies, our website may not function for you as we would like it to.

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12. Monitoring

Your communications with our teams (including by telephone or email) may be monitored and/or recorded for training, quality control, and compliance purposes to ensure that we continuously improve our customer service standards.

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