Your Data!

Privacy Statement

Our Privacy Principles

We will look after any personal information that you share with us.

This is central to our values as an organisation. We want everyone who supports us, or who comes to us for support, to feel confident about how any personal information they share will be looked after or used.

You can be confident that:

 

Tameside, Oldham and Glossop Mind Privacy Policy

We know that your privacy is very important to you. We promise that it is even more important to us.

1. How we collect personal information about you

We may collect personal information from you when you interact with Tameside, Oldham and Glossop Mind. There are many occasions when this could happen, for example: if you enquire about our activities, register with us for newsletters, make a donation to us, ask a question about mental health, purchase something, apply for a job or volunteering opportunity, if you chose to provide some optional feedback or otherwise provide us with personal information. And, this may be when you phone or emails us, go onto our website, through the post, or in person.

2. What information do we collect?

The personal information we collect might include your contact details such as name, date of birth, NHS Number, email address, postal address, telephone number and credit/debit card details (if you are making a purchase or donation), as well as information you provide in any correspondence between us.

We may also collect health information if you tell us about your experience or the experiences of a friend or relative; however, you can decide if you want to remain anonymous or if you are happy to share your personal details.

We also gather general information about the use of our websites, such as which pages users visit most often and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in Tameside, Oldham and Glossop Mind emails. We may use this information to personalise the way our websites are presented when users visit them, to make improvements to our websites and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites.

3. Cookies

‘Cookie’ is a name for a small file, usually of letters and numbers, which is download onto your device, like your computer, mobile phone or table when you visit a website.

They let websites recognise your device, so that the sites can work, or work better, and also gather information about how you use the site. A cookie, by itself, can’t be used to identify you.

How do we use cookies?

We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you come to our website and also allows us to improve our site.

The cookies we use

We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide.

We use three categories of cookies:

  1. Strictly necessary cookies are essential for you to move around our website and to use its features, like our shopping basket and your account.
  2. Performance cookies collect anonymous information about how you use our site, like which pages are visited most. No information that identifies you is kept.
  3. Functionality cookies remember choices you make to improve your experience, like your text size or location. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. They are anonymous.

No cookies, please

You can opt out of all our cookies (except the strictly necessary ones). Find out how to control and delete cookies in your browser.

But, if you choose to refuse all cookies you may not be able to use our website properly.

If you have any questions about how we use cookies, please contact us.

 

4. How do we use personal information?

We may use your personal information to:

 

A special note about the Sensitive Information we hold  

If you contact us at national Tameside, Oldham and Glossop Mind through our services, or in other more general communications with us such as blogs or general emails, you may choose to provide details of a sensitive nature.

We only use it for the purposes of dealing with your enquiry, training, and quality monitoring or evaluating the services we provide. We will not pass on your details to anyone else without your express permission except in exceptional circumstances. Examples of this might include anyone reporting serious self-harm or posing a threat to others, children contacting us and sharing serious issues.

If you provide us with any Sensitive Personal Data by telephone, email or by other means, we will treat that information with extra care and always in accordance with this Privacy Policy.

Your personal information and details of the enquiries received are stored on a secure database for no longer than is necessary for the purposes of its use. We carry out periodic deletion of data whose retention period has expired and/or when the need to continue holding such data is no longer necessary.

5. Your choices

We’d like to keep our all valued supporters up to date with our progress. So, to update you on what we’re doing and ask whether you’d be able to support us, where we are able to, we’d like to keep in touch with you (by post, phone, email, text and other electronic means) about our progress and how you can continue to help us in this important mission.

Please be reassured that respect lies at the heart of everything our committed staff and volunteers do: we respect any information that you share with us and you can change your Tameside, Oldham and Glossop Mind and remove or add your consent at any time, by simply contacting us on office@togmind.org

In cases where we may need to transfer and process your personal information outside the EEA, we will comply fully with our legal obligations as a data controller and take all steps necessary to ensure that your personal information is treated securely and in accordance with legislation.

6. Who sees your personal information?

The personal information we collect about you will be used by our staff (and volunteers) in Tameside, Oldham and Glossop Mind so that they can support you; also, by a few selected organisations that work with us or on our behalf to deliver our services; and possibly to legal and regulatory authorities if required to by law.

We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.

7. Your Information Security

We take the security of your personal information extremely seriously.

We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

And, we only keep it as long as is reasonable and necessary, which may be to fulfil statutory obligations (for example, the collection of Gift Aid).

Here are some of the ways we protect your personal information:

8. Your communication with our teams at Tameside, Oldham and Glossop Mind

Your communications with our teams (including by telephone or email) may be monitored and/or recorded for training, quality control and compliance purposes to ensure that we continuously improve our customer service standards.

9. How to update or access your personal information

You may ask us at any time to update your details, correct or remove information you think is inaccurate by:

Writing: Tameside, Oldham and Glossop Mind; 216-218 Katherine Street, Ashton-under-Lyne, OL6 7AS

Email: office@togmind.org

Tel: 0161 330 9223

You also have a right to know what personal information Tameside, Oldham and Glossop Mind holds about you.

Writing: Tameside, Oldham and Glossop Mind; 216-218 Katherine Street, Ashton-under-Lyne, OL6 7AS

Email: office@togmind.org

Tel: 0161 330 9223

10. Changes to our Privacy Policy

Our Privacy Policy is reviewed regularly to ensure that it reflects how we use your information. Any changes will be notified to you by updating this policy so please check this Policy to see if any changes have been made that are important to you. Where appropriate, changes will be notified to you by email.

This Privacy Policy (version 1.0) was last updated on 01/072017

11. Who we are

Here at Tameside, Oldham and Glossop Mind, we are committed to protecting your personal information and to reassure you that that you have control over the information we store about you and what types of information you would like to receive from us.

For further information about our privacy practices, please contact our Data Protection Officer by:

Writing: Tameside, Oldham and Glossop Mind; 216-218 Katherine Street, Ashton-under-Lyne, OL6 7AS

Email: office@togmind.org

Tel: 0161 330 9223

Our Policies

We have various policies within the organisation to ensure your privacy is maintained. These can be found here:

http://www.togmind.org/about-us/policies/